Your information
Privacy Policy
This policy explains in plain language how Metal Signage (a BoldMedia Group company) handles personal information, in line with the Protection of Personal Information Act, 2013 (POPIA).
Who is responsible
The responsible party is Metal Signage (a BoldMedia Group company), based at Shop L23, Rivonia Central, Oriental City, Rivonia, Sandton. To reach us about privacy matters, use our contact page.
What we collect
- Details you give us in enquiries, quote requests and survey bookings, such as your name, company, phone number, email address, site address and project description.
- Files you upload, such as logos, artwork and site photographs.
- Technical information such as device, browser and pages visited, collected through cookies and similar tools.
- Records of our communication with you.
Why we use it
We use information to respond to your enquiry, prepare surveys, designs and quotations, manufacture and install signs, arrange maintenance, keep business records, meet legal obligations and improve our website. We do not ask for more information than we need for these purposes.
Who we share it with
We may share information with other companies in the BoldMedia Group, and with suppliers and service providers who help us deliver your project or run our website, for example installers, couriers, hosting and email providers. They may use it only for those purposes. We may disclose information where the law requires it. We do not sell your personal information.
Cookies
Our website uses cookies to function, remember preferences and understand how the site is used. You can control or block cookies in your browser settings, though some features may then work less well.
Security and retention
We take reasonable technical and organisational steps to protect information against loss, misuse and unauthorised access. No online transmission is completely secure. We keep information only for as long as needed for the purposes above or as the law requires, and then delete or anonymise it. Artwork you upload remains yours; see our terms.
Your rights
Under POPIA you may ask us to confirm what information we hold about you, to correct or delete it, and to object to certain uses, including direct marketing. You may withdraw consent where we rely on it. If you believe we have not handled your information properly, you may also contact the Information Regulator.
Changes to this policy
We may update this policy from time to time. The version on this page is the current one.
